We strongly believe you have the right to privacy when using our apps.
Our privacy policy is simple: your data is none of our business. To the extent that our apps can provide their functionality without doing so, we always prefer to avoid collecting any data from you. In the cases where we do collect data, we give you the ability to opt out whenever possible.
So, here’s some detail about what our apps do, and why.
Some of our apps may collect information about the way you use them by default. This data is always anonymized before it is sent to us, and cannot be used to personally identify you. You can always opt out of usage analytics if you wish.
We look only for broad patterns in the aggregated usage data, such as whether or not a particular feature is frequently used, or whether users in general prefer one setting over another. This helps us make informed decisions about the future development of our apps.
To be clear, we cannot track an individual user’s behavior. We also cannot receive information from your device’s displays, cameras, or microphones.
If one of our apps crashes while you are using it, data about the crash will be collected and sent to us to help identify the cause of the crash so that we can try to fix it in a future update. These “crash logs” contain information about the state of the app, operating system, and device at the time of the crash. Nothing in the crash log can be used to personally identify you, and crash logs do not contain any of your private data.
By default, our Mac apps periodically check to see if a newer version of the app is available, so that you can be given the choice to update if you wish.
For apps acquired from the App Store or Mac App Store, update checking behavior is controlled by the operating system.
For apps acquired via direct download from our web site, an update check request will be occasionally sent to a digitalMoksha-owned server. This request contains the name and current version of the app you are using, and a small amount of metadata about your device (such as which operating system version it is running, and your preferred language) which may be necessary to guide you to the correct update version. You may turn off update checking from the app’s preferences window.
Similarly, some of our apps also check with a digitalMoksha-owned server, on launch, to see if there is a news update to show you. We might use this to, say, alert you to a major update. No private data is sent to perform this check.
In some of our apps, you will be given a one-time opportunity to sign up for our email newsletter during the usage of the app. If you decline, no data will be sent. If you accept, the email address you provide will be added to our email list.
Our email list is low volume (usually no more than a few messages a year), and is generally limited to announcements of important new versions of our apps, or significant new product releases.
We do not sell or otherwise provide any of our email list to third-parties, with the exception of the company that provides the mailing list services.
For apps acquired from the App Store or Mac App Store, no activation request is sent to digitalMoksha-owned servers.
For apps acquired via direct download from our web site, an activation request is performed when you enter a serial number to unlock the app, and may be repeated from time to time by already activated products.
The activation request consists of a single message sent to a digitalMoksha-owned server, containing encrypted information about the serial number you entered into the app. The server verifies whether the serial number is valid, and replies with a digitally signed confirmation if so. Otherwise, an error message is sent back for the app to display to you.
When you interact with our servers using a web browser, or indirectly by network requests sent on your behalf by our apps, some metadata about the request may be logged by us. This metadata may include your IP address, the name of the resource requested, and the name and version number of the software making the request.
We generally don’t look at these logs unless a server appears to be being maliciously used or attacked in some way. We may look at the information in aggregate to see statistics such as how many times our apps have been downloaded, or from what sources network traffic is arriving.
digitalMoksha Online Store
Licenses are available for purchase from our website or the in-app store in the downloaded software.
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
Mac App Store
Licenses are available for purchase on the Apple Mac App Store. Unfortunately digitalMoksha support cannot help if you have a problem with your App Store transaction. Please contact Apple directly within 90 days of purchase here.
digitalMoksha apps do not send out any private information. This includes:
On iOS: refer to the Privacy section in the app’s Settings screen.
On macOS: open the app’s General preferences panel and uncheck “Send Crash Reports and Statistics”.
Please contact us if you have any questions about our data collection or privacy policies. We’ll be more than happy to discuss them with you.
Credit where credit is due: as their privacy philosophy mirror’s our own, we have used Panic’s Privacy Policy as a template for our own ;-)